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1. On a scale of 1-10 (10 being the best), how would you rate your overall experience of Active Borders?
10 9 8 7 6 5 4 3 2 1

2. If not a 10, what would make it a 10?

3. Please rate the following using the same 1-10 scale.

Instructor

10 9 8 7 6 5 4 3 2 1 professionalism

10 9 8 7 6 5 4 3 2 1 communication skills

10 9 8 7 6 5 4 3 2 1 friendliness

10 9 8 7 6 5 4 3 2 1 punctuality

Gym

10 9 8 7 6 5 4 3 2 1 cleanliness

10 9 8 7 6 5 4 3 2 1 equipment availability

10 9 8 7 6 5 4 3 2 1 staff interaction outside of appointments

10 9 8 7 6 5 4 3 2 1 quality of additional classes attended

10 9 8 7 6 5 4 3 2 1 overall value for money

10 9 8 7 6 5 4 3 2 1 how confident do you feel to continue exercising?

4. Was there any member of staff who was particularly helpful? Yes No
Why?

5. Which of these services or facilities would you likely want to use in the near future? (please tick)

personal training

weight management

Thank you for taking the time to fill in our Active Borders Customer Feedback form. The information you have provided will help us improve the standard of our service.

Data Protection Act 1998.
On submitting this form your details will be held on a database managed by Borders Sport and Leisure Trust and may be used to inform you of activities, events and promotions.
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