Contact Us

Your Personal Details

Name (required)

Address Line 1

Address Line 2

Address Line 3

Town

Postcode

Telephone (daytime)

Telephone (evening)

Email (required)

Name of child

Day and Time of lesson
Monday Tuesday Wednesday Thursday Friday Saturday Sunday   
Name of centre
Eyemouth Leisure Centre Galashiels Swimming Pool Kelso Swimming Pool Peebles Swimming Pool Selkirk Fitness Centre Teviotdale Leisure Centre

1. On a scale of 1-10 (10 being the best), how would you rate your overall experience of the Swim Borders Learn to Swim Scheme?
10 9 8 7 6 5 4 3 2 1

2. If not a 10, what would make it a 10?

3. Please rate the following using the same 1-10 scale.

10 9 8 7 6 5 4 3 2 1 booking procedure

10 9 8 7 6 5 4 3 2 1 payment schemes

10 9 8 7 6 5 4 3 2 1 understanding of the scheme

10 9 8 7 6 5 4 3 2 1 reception staff interaction

10 9 8 7 6 5 4 3 2 1 information/feedback provided

10 9 8 7 6 5 4 3 2 1 teaching staff interaction with child

10 9 8 7 6 5 4 3 2 1 teaching staff interaction with parent

10 9 8 7 6 5 4 3 2 1 cleanliness of facilities

10 9 8 7 6 5 4 3 2 1 overall value for money

10 9 8 7 6 5 4 3 2 1 how confident do you feel to continue with the lessons?

4. Was there any member of staff who was particularly helpful? Yes No
Why?

5. Would you recommend us to a friend?
Yes No

6. We would welcome any additional comments regarding your childs lessons.

Thank you for taking the time to fill in our Swim Borders Customer Feedback form. The information you have provided will help us improve the standard of our service.

All completed Customer Feedback forms are read by the Centre Manager. Please indicate if you would like us to contact you to discuss any matter further? Yes     No

Data Protection Act 1998.
On submitting this form your details will be held on a database managed by Borders Sport and Leisure Trust and may be used to inform you of activities, events and promotions.
If you do not want to be included on the database please tick this box.